Frequently Asked Questions
Find answers about products, orders, payment, delivery and returns. For a specific situation, you can contact us directly.
Orders and products
Choose the product and size, add it to your cart, fill in your delivery and billing details, then select a payment method and confirm your order.
Select your size from the product page or the cart. Check the product description and, if you need help, contact us before placing your order.
Contact us as soon as possible with your order number. Modification or cancellation is only possible if processing and dispatch have not already been completed.
Payment and invoice
You can pay online by card or cash on delivery. A cash-on-delivery fee may apply, displayed before order confirmation.
Yes. The invoice is issued based on the billing details entered at checkout and sent electronically.
Yes. At checkout, select "Company" as the customer type and fill in the required billing details correctly.
Delivery
You can choose courier delivery to your address or delivery to a FanBox locker available in your area.
Shipping is free for orders with a subtotal of at least 199.98 RON. Below this threshold, the delivery cost is shown in the cart and at checkout.
Returns
For online orders, you can request a return within 14 calendar days, subject to the conditions set out in the Return Policy.
The product must be returned in the condition in which it was received, with no signs of wear, washing, damage or alteration, together with any tags and accessories received.
QR category products are personalised and cannot be returned, except where the product is incorrect, damaged or non-conforming.
Didn't find your answer?
Send us your question and we'll get back to you with the information you need.