Merchant identification details
- Company name: BRODART CREATION SRL
- Registered address: Str. Zarnesti, Nr. 4, Apartament 1, Targu Mures, Mures, Romania
- Trade Register Number: J26/1136/2022
- Tax ID (CUI): 46395243
- EUID: ROONRC.J26/1136/2022
- Brand / online store: DRAMACLUB
Customer requests
- Product and sizing information
- Order status and delivery
- Invoices and billing details
- Returns, warranty and non-conforming products
- Complaints or disputes
What to include in your message
- Full name
- Email address and phone number
- Order number, if applicable
- Description of your request
- Relevant photos for returns, warranty or damaged products
Complaints and dispute resolution
Any complaint regarding DRAMACLUB products, orders or services can be sent to vanzari@dramaclub.ro. Please include the order number, description of the situation and any relevant documents or photographs.
Consumers may use the alternative dispute resolution mechanisms provided by ANPC. The European ODR/SOL platform for online complaints has been non-operational since 20.07.2025.
Delivery and payment
| Topic | Information |
|---|---|
| Delivery | Courier delivery to the indicated address or to a FanBox pickup point, depending on the options available at checkout. |
| Delivery cost | 19.99 RON for orders under 199.98 RON; free for orders of 199.98 RON or more. |
| Card payment | Processed securely via Stripe. DRAMACLUB does not store full card details. |
| Cash on delivery | Available at delivery. A cash-on-delivery fee of 5 RON applies, displayed before order confirmation. |
More details are available on the Delivery and payment page.
Return policy
The consumer has the right to withdraw from the distance contract within 14 calendar days, without being required to justify the decision, under applicable consumer protection legislation.
The period runs, as a rule, from the day the customer or a person indicated by them, other than the carrier, takes physical possession of the product. If products from the same order are delivered separately, the period starts from receipt of the last product.
How to request a return
- Send a clear withdrawal request to vanzari@dramaclub.ro before the 14-day period expires.
- Include the order number, customer name and the products you wish to return.
- Wait for confirmation and shipping instructions.
- Ship the products without undue delay, within at most 14 days of communicating the withdrawal.
Do not send the parcel cash on delivery. Parcels sent without prior notification or with cash on delivery may be refused.
Conditions for returned products
- The product must be returned in the condition in which it was received.
- The product must show no signs of wear, washing, damage or alteration.
- Tags, packaging and any accessories received must be returned, if applicable.
- The product may only be handled to the extent necessary to establish its nature, characteristics and functioning.
The customer may be liable for any diminishment in the product's value resulting from handling beyond what is necessary for normal inspection.
Costs and refund
The direct cost of return shipping is borne by the customer, except where the product was delivered incorrectly or has a defect attributable to DRAMACLUB.
Amounts due are refunded without undue delay and within the legal timeframe. The refund may be withheld until the returned products are received or until proof of dispatch is provided, whichever is the earlier date.
Refunds are processed, as a rule, using the same payment method used for the order, unless another method is expressly agreed.
Excluded or non-conforming products
The right of withdrawal may not apply to products made to the customer's specifications or clearly personalised, and to sealed products that cannot be returned for health or hygiene reasons once unsealed.
If you have received an incorrect, damaged or non-conforming product, contact us as soon as possible at vanzari@dramaclub.ro and provide the order number, description of the issue and relevant photographs.
A dedicated page is also available at Return policy.
Data protection
Data submitted by email or phone is used for handling your request, processing orders, returns, warranty claims and complaints, in accordance with the Privacy Policy.